The Universities Admissions Centre (UAC) was established in 1995 and is the largest tertiary admissions centre in Australia. Owned by universities in NSW and the ACT, UAC’s mission is to provide excellence in admissions services, including the calculation of the Australian Tertiary Admission Rank (ATAR).
UAC prides itself on excellent customer service, and we're looking for a highly motivated Customer Service professional with a passion for helping students. If you have experience delivering excellent customer service and want to work for a not-for-profit that really cares about people, we'd love to hear from you!
Be part of a supportive team helping students as they make important decisions about their education and their future.
About the role
We’re a small team dedicated to showing care and compassion to every customer. We use our thorough knowledge of university admissions every day to help prospective students navigate their way to university.
As a Customer Service Officer, you will play a vital role in connecting customers both inbound and outbound with the support and information that they need. You will be responsible for responding to enquiries via phone, email and Facebook.
About you
- Have extensive experience in a customer centric role
- Excellent verbal and written communication sills
- Have a belief in the importance of education
- Strong computer literacy with experience using multiple databases
- Be friendly, compassionate and a collaborative team player
- Have an ability to master and convey complex information in a confident and concise manner
- Have a high attention to detail and the ability to work well under pressure
Why Join UAC
We’re a dynamic organisation and proud to offer excellent conditions, including a competitive remuneration package, generous staff benefits, and a genuine work/life balance.
We provide flexibility for our staff who are continuing to work from home and the office. We have the technology platforms and ethos to ensure our remote teams continue to stay connected!
This is an excellent opportunity to be part of the continued success of UAC as we deliver cutting-edge platforms that facilitate lifelong learning.
- Competitive salary and generous staff benefits.
- Flexible work arrangements and a strong commitment to work-life balance.
- Opportunities to lead high-impact projects that shape the education sector.
- A collaborative, inclusive workplace that values innovation and professional growth.
Ready to Make an Impact?
If you're passionate and eager to contribute to the education sector, we’d love to hear from you. Apply now!
HOW TO APPLY
- Visit our website: https://www.uac.edu.au/about/working-at-uac.
- Select the Customer Service Officer position.
- Download the information package and follow the application instructions.
- Follow the instructions after clicking ‘Apply’.
For any questions, email jobs@uac.edu.au
By submitting your application, you confirm you consent to the UAC Privacy Policy for Job Applicants
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